CBL Data Recovery Process

Choose the experts in data recovery Your lost data is in safe hands with our 90% recovery rate, backed by 20+ years of data recovery experience.

No Data, No Charge guarantee If we can’t recover your data, Data Recovery fee will not be charged. 

Any Make, Any Model, Any OS. We have proven experience recovering data from devices of all types.

Hard Drive
Step 1

Free Data Recovery Evaluation

Once your media is received at our state of the art data recovery lab, it is immediately taken through a free, non-intrusive evaluation to determine the causes of data loss. 

Your customer service representative will promptly notify you of the evaluation results and send you a written quotation indicating the next steps of your data recovery service before you incur any charges. 

Your authorization of the quotation is required for us to proceed with the full data recovery service. Evaluation fees may apply to emergency cases and assessments performed during holidays or off-hours. Please contact a CBL customer service representative for further information.

Timeframe: With the Standard Free Evaluation is completed in a period of 24 to 48 hours and with the Rush Evaluation is completed in just 2 hours. 

Step 2

We’ll Recover Your Data

Upon your approval, our trained engineers will begin work to recover your data. All of our data recovery projects are performed in a fully secured laboratory environment.

Furthermore, data recovery for hard drives suffering from physical damage will be performed in a Class 100 static-free cleanroom facility to ensure maximum drive efficiency.

*Rush Service: 12-72 Hours

*Standard Service: 3-5 Business Days

Step 3

Quality Control

Once your data is successfully recovered, it is taken through a strict quality control procedure. This process will ensure that our data recovery team has recovered the necessary target files that you have identified as the most important.

The quality control team will also test additional file folders to ensure your recovered data is in a useable condition. File List will be provided to customer: folders and file names and size of the recovered data in a file root structure format.

Step 4

Receive your Recovered Data

Once our quality control team has verified the authenticity of your recovered data, we will then properly package and return the data to you.

Your data will be returned to you on the media of your choice. In most cases CDs will be utilized, however we do offer various destination media options for a nominal fee should you require it. In some cases, we can send data back online via FTP transfer. This allows you to download data from our servers quickly and securely.

Possible Destination Media Include (but are not limited to):

External Hard Drives, USB Flash Drives, Online Delivery Via FTP, CBL Cloud Service.